WorkMate

The first workplace management system to combine out-of-the-box simplicity with enterprise-level configuration & scalability

WorkMate is the most configurable workplace management software, built for enterprise HR, IT, and Facilities teams. Its architecture ensures a consistent user experience, even as building systems or business software evolve. Administrators can easily implement and configure rules for entire buildings, meeting rooms, desks, parking spaces and more, tailoring each location to its unique needs while operating at a global scale.
Features

WorkMate does it all

Hundreds of offices around the world use PlaceOS for occupancy management, workplace experience, room management, utilization reportings, hot-desks, visitor management, building automation and energy savings. Hundred of apps can provide features like room and desk booking- but can they apply configurable rules and conditions while scaling across your entire global portfolio?

Platform

Everything else is just an app

WorkMate's underlying architecture, PlaceOS, uses a platform approach. This means there is a decoupling of frontend and backend. With modular integrations, you can switch hardware providers, move into new buildings, or scale across multiple locations without changing the end user experience.
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They don't integrate with that

WorkMate has hundreds of integrations meaning we work with what you've got and what you'll have in the future. If we don’t already support what you need, we can build new drivers for your project.
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They're just a dashboard

Even if they integrate with some technology, the solution is often a dashboard for data, it lacks action. WorkMate takes that a step further and provides you with the ability to automate actions based on using the real-time data we collect.
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They can't scale across buildings

Scaling is hard when each building has different BMS, access control and systems. Our integrations mean we can cater for expansion without affecting experience.
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They lock you into their hardware

Vendor lock-in means buying expensive, unsupported hardware. WorkMate is vendor-agnostic, running on any device, so you stay in control.
Similar tools

Alternative solutions

Workplace experience tools

These tools can provide you some or most of the same features in our WorkMate solution. However, they can't integrate with base building services  limiting their capability in areas like access control and climate control. Scaling across buildings with different systems affects the end user experience.

Space analytics tools

These tools can provide you with great insights into how people use your space. What they can't do is take action for you. PlaceOS has an automation tool so the spaces react dynamically in real time to drive change.

Room & desk booking tools

These apps are simple in nature. In order to achieve the complex needs of modern workplaces, they require you to lock-in with their hardware provider, meaning more expensive roll outs. WorkMate can achieve the same outcomes by integrating into your existing technology stack.

Integrated workplace management systems

IWMS platforms provide robust tools for managing real estate, facilities and workplace operations. However, many are rigid, hard-coded systems that struggle to adapt to changing building technologies or business software. Their reliance on proprietary hardware often leads to vendor lock-ins, and scaling across diverse buildings can compromise the end-user experience—challenges WorkMate overcomes with its configurable, vendor-agnostic, and scalable architecture.
Integration

Connect your business to the building

We've developed hundreds of integration drivers for every aspect of the building and your business. We integrate with access control, av control, network, authentication, active directory, messaging, resource booking, RTLS, sensors, BMS, lighting and more.
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Google Workspace
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Cisco Meraki
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Cisco Spaces
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Lenel
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Gallagher
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Outlook
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Azure AD
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Floorsense
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Vergesense
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Logitech
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Webex
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Chat GPT
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Meeting Rooms

Configure meeting room booking rules at scale

Take complete control over every meeting room on every floor in every building. Tailor booking rules for different types of meeting rooms and locations to meet the different needs of your global workforce.
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Recurring meetings
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Add Catering
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Create room rules & conditions
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Add Assets
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AV Control
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Room release logic
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Desk Booking

Need a desk, get a desk

Group employees desk bookings by team, search by requirements like sit-to-stand desks, and centralize desk assignments to optimize space usage.
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AI

Book using ChatGPT & Copilot

Ask ChatGPT or CoPilot to, "book you a meeting with Linda at 1PM" or "book a desk for tomorrow".
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Analytics

Generate space utilization reports

Collect and analyze data that helps you make better decisions about your workplace, meeting rooms, office layout, and desks.
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Surveys

Get feedback from users

Understand why people are or aren't using certain spaces, rooms or desks. Set surveys to automatically send at the end of room or desk bookings, to users who checked in, or to those who missed their bookings.
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Building Management

Write the rules for your buildings

Enable features, define the rules for each or all buildings, regions, rooms, or desks and organize your organization.
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Visitors

Provide access to your guests

Add visitors to room bookings, support seamless check-ins through a visitor kiosk, send visitor welcome invitations with QR code check-in, edit visitor or booking assignee details, and automate notifications to hosts.

Suppoted integrations
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Gallagher
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Lenel
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Room Management

Configure room rule sets

Create and configure the rules and conditions upon which meeting room bookings can be made.

Restrict rooms to between 7:00AM & 7:00PM + 10 Days in Advance
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Groups
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Time
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Length
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Resources
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Environment

Visualize building climate

Reduce facilities tickets, monitor comfort and optimize for occupancy.

Temperature

Humidity

Occupancy

Energy

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Additional features

Book parking & lockers

Book and manage all of your parking spaces and lockers which you can tie into access control.
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Manage assets

Manage and monitor all your assets, incorporate into meeting room and desk booking.
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Add catering

Manage catering for meeting rooms, add onto any room booking.
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Check-in kiosk

Visitors can check in and out. Hosts are notified automatically when a visitor arrives.
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Room booking panels

Display room availability and allow users to book from the panel. Compatible with most devices that can display a browser.
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Emergency contacts

Add roles like Fire Wardens & First Aid Officers to staff. Make it easy to locate people of interest in important scenarios.
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Frequently Asked Questions for WorkMate by PlaceOS

Implementation

What is the typical implementation plan for deploying WorkMate by PlaceOS?

The implementation of WorkMate is intentionally simple and quick. The plan typically includes the following steps:

  1. Build Sheet Completion: We provide a build sheet spreadsheet where you input essential information like your organizational hierarchy, room and desk IDs, configurations, and settings. It also includes instructions for the interactive maps.
  2. Configuration and Map Build: We concurrently start configuring the platform and building the interactive maps. This includes importing workstation data, integrating with services like Graph API and SSO, and setting up IoT sensors or RTLS if required.
  3. Testing: Once configuration is complete, we conduct platform testing before handing it over to you for customer acceptance testing.
  4. Go Live: After successful testing, the software goes live and is ready for your use.
  5. Customizations (If Required): If you need specific customizations, they will either be scheduled into our roadmap or, if necessary, we can deploy PlaceOS Enterprise for custom solutions using an agile delivery approach.

How long does the implementation process take?

The duration of the implementation can vary depending on the size and complexity of your project. However, WorkMate projects are designed to be quick to deliver, often faster than traditional implementations.


Customer Dependencies

What information do we need to provide to start the implementation?

Upon signing, you'll need to complete the build sheet with the following information:

  • Graph API Details
  • Room IDs and Features: Including amenities like whiteboards, video conferencing equipment, views, etc.
  • Interactive Map Information: Instructions and details required to create your interactive maps.
  • Meeting Types and Client Matter Numbers

Providing all the necessary information promptly ensures a smooth and timely configuration process.


Training

What training is provided for our employees and concierge staff?

We offer a single 2-hour training session designed for both employees and concierge staff who will act as User Champions within your organization.


Who should attend the training sessions?

Attendees should be comfortable with the platform and willing to train other staff members. No specific prerequisites are required.


What does the training cover?

The training includes:

  • Introduction and Overview: A high-level overview of PlaceOS and how its various components work together.
  • Application Walkthrough: Step-by-step guidance on each deployed application element, such as the Workplace App for desk booking and the Concierge App for generating desk reports.

Is there any assessment after the training?

Yes, participants will be required to demonstrate their proficiency with the main application elements, such as creating bookings and controlling spaces.


Will training materials be provided?

Absolutely. We provide all user guides and training documents in digital format. We also encourage clients to record the training session for future reference.


Support and Updates

What kind of support does PlaceOS provide post-implementation?

PlaceOS offers Tier 3 support for the product and interfaces we build. Support includes resolving issues raised by you or your systems integrator, adhering to ITIL standards for service levels and incident management.


What is included in the support contract?

The support contract, which aligns with your 12-month licensing term, includes:

  • Performance and Security Updates
  • New Features Released Under Your Licensed Product
  • Dependency Updates (e.g., database system updates)

How often are software updates released?

We typically release two software updates per year.


Can we opt out of software updates?

If you have an on-premises solution, you can opt out of feature updates; however, this does not affect the pricing, and you will not receive a discount for opting out.


What is not included in the software updates?

The software updates exclude:

  • Updates to third-party systems not provided by Place Technology Limited (e.g., Office 365)
  • Changes required due to updates in third-party systems
  • Features released under a different product not licensed to you
  • Major upgrades requiring re-deployment
  • Changes to any custom interfaces (these require separate development sprints and pricing)

How are customizations handled if we need features specific to our organization?

Customizations can either be added to the PlaceOS development roadmap or, if they are highly specific, we can deploy PlaceOS Enterprise to create tailored solutions using an agile development approach.


How does remote support work?

We provide remote support via the access method you provide (e.g., VPN). This allows us to resolve issues efficiently within the time frames specified in our priority matrix.


If you have any other questions or need further clarification, please don't hesitate to contact our support team.